SMS Privacy Policy
SMS Privacy Policy for HealThee Care
Effective Date: 01/01/2025
Last Updated: 01/01/2025
At HealThee Care ("we," "us," or "our"), your privacy and the protection of your personal information are our top priorities. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit our practice, use our website, or engage in services including acupuncture, herbal treatments, and holistic health consultations.
1. Information We Collect
We collect various types of information from you to provide high-quality services and comply with healthcare regulations, including:
- Personal Information: Name, address, phone number, email address, date of birth, gender, and emergency contact information.
- Medical Information: Health history, current symptoms, diagnoses, treatments, medications, and any other medical details relevant to your care.
- Financial Information: Insurance details, payment information, and billing records.
- Digital Information: IP address, cookies, and other data from visitors interacting with our website (if applicable).
2. How We Use Your Information
We use the information we collect for purposes that include, but are not limited to:
- Providing and managing acupuncture and holistic health services.
- Developing customized treatment plans and monitoring progress.
- Communicating appointment reminders, follow-ups, and relevant health-related updates.
- Billing, processing payments, and insurance claims.
- Complying with legal and regulatory requirements, such as HIPAA and state regulations.
3. Sharing and Disclosure of Information
We do not sell or rent your personal information to third parties. We may share your information under the following circumstances:
- With healthcare providers involved in your treatment or care coordination.
- With your insurance provider to process claims and obtain payment for services.
- With third-party service providers (e.g., billing companies, medical transcription services) who help us deliver our services.
- When required by law, such as in response to legal orders or public health requirements.
- With your explicit consent for cases where you authorize us to share your information.
Mobile Information Sharing
We do not share your mobile information with third parties for marketing purposes.
Data Transfer Commitment
We are committed to not transferring your personal data to external organizations for purposes other than those outlined in this policy, without your explicit consent.
4. Data Security
We implement appropriate administrative, technical, and physical safeguards to protect your personal and medical information against unauthorized access, disclosure, or destruction, including:
- Secure storage of electronic medical records (EMRs).
- Encrypted communications (where applicable).
- Regular security audits and staff training on privacy protection.
5. Your Rights
As a patient, you have the following rights regarding your personal information:
- Access and Copies: You can request access to your medical records and receive copies.
- Correction: You can request corrections to inaccurate or incomplete information.
- Restrictions: You have the right to request restrictions on how we use or disclose your information.
- Confidential Communications: You can request alternative ways to be contacted for privacy reasons.
- Data Deletion (Subject to Legal Restrictions): You may request deletion of certain information, subject to our legal and regulatory obligations.
6. SMS Communications and Opt-Out Rights
We may send SMS messages for important updates, including appointment confirmations, rescheduling notifications, missed appointment alerts, new appointment scheduling, herbal medicine instructions, and follow-up questions regarding acupuncture treatment.
Opt-Out Rights:
You have the right to opt out of receiving SMS messages at any time. To opt out, reply "STOP" to any message you receive from us, or contact us directly at help@healtheecare.com or (646) 504-8621.
7. Cookies and Online Tracking
If you interact with us online, we may collect information through cookies and similar tracking technologies to improve your experience on our website. You can modify your browser settings to reject cookies or notify you when cookies are used.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies when you visit.
9. Changes to This Policy
We reserve the right to update this Privacy Policy as necessary to reflect changes in our practice, legal obligations, or technological advancements. Any changes will be posted with the updated effective date.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or how your information is handled, you may contact us at:
HealThee Care
279 Central Park W, Suite 1A
New York, NY 10024
(646) 504-8621
help@healtheecare.com
11. HIPAA Notice of Privacy Practices
For patients in the U.S., we comply with the Health Insurance Portability and Accountability Act (HIPAA). A copy of our detailed HIPAA Notice of Privacy Practices is available upon request.